We want you to be completely happy with your learning experience. If you're not satisfied with your first 3 classes for any reason, simply let us know and we'll refund your payment in full.

If you're already beyond your first 3 classes and encounter issues, our support team will work with you to address your concerns, whether that means switching tutors, adjusting your learning plan, or finding another solution.

We offer a free placement test that evaluates your current Chinese proficiency. Based on the results, our academic team will recommend the most appropriate course level for you. You can also book a free consultation with one of our learning advisors who can help assess your needs and goals.

You'll need a computer or tablet with a stable internet connection, a webcam, and a microphone. We recommend using headphones for better audio quality. Our platform works on most modern browsers (Chrome, Firefox, Safari, Edge), and we provide technical support to help you get set up.

Contact our course advisors 12 hours in advance for free schedule changes. Schedule changes are not allowed within 12 hours of class time.

We offer a satisfaction guarantee for your first 3 classes. If you're not satisfied for any reason, we'll refund your payment in full. After this period, refunds are provided on a pro-rated basis for unused classes minus an administrative fee. For more details, please refer to our Terms of Service.

While we provide comprehensive HSK preparation courses and practice tests, the official HSK certificates can only be issued by authorized testing centers. We can help you register for an official HSK exam at a testing center near you, and our courses are designed to prepare you for success on these exams.

Our group classes have a maximum of 6 students to ensure everyone receives sufficient attention. Students are grouped based on their proficiency level and learning goals. Group classes follow a structured curriculum but still allow for personalized feedback and practice opportunities.